Frequently Asked Questions
GENERAL
-What grade materials are used in the jewelry?
ZENZII only uses the highest quality materials when it comes to its fashion jewelry. All base metal styles are made of brass or premium alloy and plated with white or yellow 18k gold. Resin and acetate styles are made of pure, undiluted material, and polished to perfection for a glossy finish. Also, we know the importance of providing quality styles that make your customers not only look good but feel good. And because of that, ZENZII styles are nickel and lead-free - meaning they are all hypoallergenic!
-What is your MSRP?
Click here to learn more about our MSRP.
-Can I use ZENZII's images for my website?
If you are a registered ZENZII retailer, feel free to use our product images to better promote ZENZII jewelry on your website.
ACCOUNT
-Do you territory protect?
At the moment, we do not offer territory protection. However, please be sure to check back as we may make some future changes to this.
-I made an online account, am I able to purchase?
You are able to order, however, we must verify your business before processing your order. If for whatever reason we are unable to verify your business with the information provided in your retailer application, we will request to see a copy of your Sales Tax ID / Resale License / VAT # .
-What type of businesses do you not accept for wholesale?
The following businesses DO NOT meet ZENZII’s business model and therefore are not considered eligible for a retailer account:
- Consignment Stores that offer used items at lower prices on products
- Flea market or local fair vendors, and/or trunk shows
- Kiosks, booths or participating vendors that operate space within a co-op business (i.e. shops that share one Point of Sale and/or register)
- Online retailer marketing only vintage, handmade or custom made merchandise (i.e. Etsy)
- Online retailer marketing website as a wholesale provider
- Website Markets that resale products at discounted prices (i.e. Poshmark, eBay, Oberlo, etc).
-Can I be accepted if I don't have a business license?
If we are unable to verify your business with the provided information in your retailer application, we will request to see a copy of your Sales Tax ID / Resale License / VAT #
-I placed an order at a show, do I have an automatic online account?
Yes! 7 days after the show, we will send you an email with your login and password to access your account.
-I forgot my password, what do I do?
Click here and follow instructions.
PLACING ORDERS
-What are your minimums?
Our online minimum order is $150.
-Do I have to order a minimum amount per piece?
No, you can order as few as one per item. We suggest you try a larger selection of styles in small quantities to create an assortment that is a good fit for your market.
-How do I place an order?
You may place an order online, fax, or by phone by calling us at 770-685-1170.
-How do I register online?
Click here to follow instructions.
-Do you ship internationally?
Yes, we ship internationally to most countries outside of the United States.
-Do you offer drop-shipping?
We currently do not offer drop-shipping.
RETURNS
-How does the 30-day return policy work?
We offer a 30-day, money-back guarantee on your first order*. As a returning customer, you are eligible for store credit on unworn products in original packaging with tags attached, returned within 30 days. Damaged items must be reported within 7 days of receipt in order to receive a replacement. Items marked "Final Sale" are not eligible for returns. Final Sale items that are damaged upon arrival must be reported within 5 days of receiving the order.
View our Return Policy for complete information or to request a return.
*Valid on orders shipped to the 48 Continental U.S. Sates only; excludes Alaska, Hawaii, U.S. territories and international orders
-What should I do if I received a damaged item?
Although we check all merchandise for defects and damage prior to shipment, it is the buyers’ responsibility to check the product upon arrival to make sure it is free of any defects.
To report damaged items, fill out the RA form attached to the invoice and send it along with a picture of the damaged item to return@zenzii.com or fax to 770-685-1798 within 7 days of receiving the item.
-What if I ordered something and I don’t like it?
View our Return Policy for complete information or to request a return.
-How long does the return/exchange process take?
We know how important it is to get your items replaced. As soon as they arrive, we process them as quickly as possible. Please keep in mind that transit time may take up to a week.
-Can I send something without approval and RA #?
Unfortunately, we cannot process or accept returns without an authorization code.
-I am missing items from my order, what do I do?
Please contact us immediately upon receiving your shipment. We allow customers to report shortages within 48 hours after receiving the shipment.